Shipping policy

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SHIPPING POLICY

At CARIFY, we strive to provide reliable and timely delivery of our health and beauty products to customers across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

Shipping Locations

We currently offer shipping throughout the UAE and Saudi Arabia. Delivery availability may vary depending on the customer's location and courier service coverage.

Order Processing

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • During promotional periods, sales events, or holidays, processing times may be longer than usual.

Delivery Times

Estimated delivery times are as follows:

  • UAE: 1-5 business days
  • Saudi Arabia (KSA): 2-7 business days

Delivery times are estimates only and may vary due to location, customs procedures, weather conditions, public holidays, or courier delays.

Shipping Charges

Shipping fees, if applicable, will be calculated and displayed at checkout before payment is completed.

We may offer free shipping promotions from time to time. Any applicable terms and conditions will be clearly communicated during the promotion.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email or message containing tracking information, where available.

Delivery Issues

Customers are responsible for providing accurate shipping information. CARIFY is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details.

If you experience any delivery issues, please contact our Customer Support team as soon as possible.

Undeliverable Orders

If an order is returned to us due to an incorrect address, failure to accept delivery, or inability to contact the recipient, additional shipping charges may apply for reshipment.

Customs and Regulatory Requirements

For shipments to Saudi Arabia or other destinations where applicable, orders may be subject to customs procedures and local regulations. Customers are responsible for complying with applicable import requirements and providing any necessary information requested by authorities.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and provide your order number along with clear photos of the damaged product and packaging. We will review the issue and assist you in accordance with our Return & Refund Policy.

Contact Us

For any questions regarding shipping, order tracking, or delivery issues, please contact CARIFY Customer Support through the contact information provided on our website.

Thank you for shopping with CARIFY. We appreciate your trust and look forward to serving customers across the UAE and Saudi Arabia.