SHIPPING POLICY

At CARIFY, we strive to provide reliable and timely delivery of our health and beauty products to customers across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

Shipping Locations

We currently offer shipping throughout the UAE and Saudi Arabia. Delivery availability may vary depending on the customer's location and courier service coverage.

Order Processing

• Orders are typically processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next business day.
• During promotional periods, sales events, or holidays, processing times may be longer than usual.

Delivery Times

Estimated delivery times are as follows:

• UAE: 1-5 business days
• Saudi Arabia (KSA): 2-5 business days

Delivery times are estimates only and may vary due to location, customs procedures, weather conditions, public holidays, or courier delays.

Shipping Charges

Shipping fees, if applicable, will be calculated and displayed at checkout before payment is completed.

We may offer free shipping promotions from time to time. Any applicable terms and conditions will be clearly communicated during the promotion.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email or message containing tracking information, where available.

Delivery Issues

Customers are responsible for providing accurate shipping information. CARIFY is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details.

If you experience any delivery issues, please contact our Customer Support team as soon as possible.

Undeliverable Orders

If an order is returned to us due to an incorrect address, failure to accept delivery, or inability to contact the recipient, additional shipping charges may apply for reshipment.

Customs and Regulatory Requirements

For shipments to Saudi Arabia or other destinations where applicable, orders may be subject to customs procedures and local regulations. Customers are responsible for complying with applicable import requirements and providing any necessary information requested by authorities.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and provide your order number along with clear photos of the damaged product and packaging. We will review the issue and assist you in accordance with our Return & Refund Policy.

Thank you for shopping with CARIFY. We appreciate your trust and look forward to serving customers across the UAE and Saudi Arabia.

Need assistance with an order or have a product-related question? Our customer care team is ready to help.

Email: care@carifyserums.shop
WhatsApp: +966 55 637 6413

Are your products authentic?
Yes. CarifySerums is committed to offering genuine, original products from the brands featured in our store. We do not knowingly sell counterfeit, imitation, or replica products. Packaging may occasionally vary when brands update their designs or labeling.

Where do you deliver?
We currently deliver across Saudi Arabia and the UAE. Available delivery options and estimated delivery times are shown during checkout.

Do you offer free shipping?
Yes. Prepaid orders qualify for free shipping, subject to the terms displayed at checkout.

Is Cash on Delivery available?
Yes. Cash on Delivery (COD) is available on eligible orders of SAR 120 or more. Availability may depend on the delivery location.

How can I track my order?
Once your order has been dispatched, tracking information will be provided using the contact details entered during checkout.

Can I change or cancel my order after placing it?
If your order has not yet been processed or dispatched, we may be able to assist. Contact our Customer Support team as soon as possible. Once an order has entered fulfillment or has been shipped, changes or cancellation may no longer be possible.

What should I do if I receive a damaged or incorrect product?
Please contact us as soon as possible with your order number and clear photos of the product and packaging. Our support team will review the issue and assist you according to our return and refund policy.

Can skincare products be returned?
For hygiene and safety reasons, opened or used skincare products generally cannot be returned unless they arrive damaged, defective, or incorrect. Please refer to our Returns & Refunds Policy for complete eligibility requirements.

How do I know which product is right for my skin?
You can browse products by skin concern and explore our Skincare Journal for educational guides on ingredients and routines. Product information is educational and should not replace professional medical advice, particularly if you have a diagnosed skin condition or persistent irritation.

Can product packaging differ from the website images?
Yes. Brands occasionally update their packaging, labeling, or product presentation. You may therefore receive newer packaging that looks slightly different from the images displayed on our website.

How can I contact CarifySerums?
For questions about your order, delivery, products, or payments, contact us at:

Email: info@carifyserums.shop
WhatsApp: +966 55 637 6413